Community Guidelines

Our Commitment

KasuMarketplace is built on trust. These guidelines help keep the platform safe, fair, and useful for everyone. By using KasuMarketplace, you agree to follow these standards.

For All Users

• Be honest. Provide accurate information in your profile, listings, and communications.
• Be respectful. Treat other users with courtesy. Harassment, threats, hate speech, or discrimination are not tolerated.
• Keep it lawful. Do not use KasuMarketplace to buy, sell, or promote anything illegal.
• Protect accounts. Do not share your account credentials or access another person's account.
• No manipulation. Do not artificially inflate ratings, reviews, order counts, or any other platform metric.

For Vendors

• List accurate products. Describe items honestly, with truthful photos and specifications. Do not list counterfeit, fake, or replica goods.
• Respond to orders. Accept or reject orders within the 48-hour window. Repeated failure to respond may result in suspension.
• Fulfill orders. If you accept an order, deliver what was promised. Do not substitute items without the buyer's agreement.
• No prohibited items. Do not list items that are illegal, regulated, hazardous, or otherwise prohibited under these guidelines or applicable law.
• Keep store information current. Maintain accurate store details, contact information, and bank details for payouts.

For Buyers

• Pay through the platform. Always use KasuMarketplace's official checkout. Off-platform payments are not protected.
• Confirm receipt honestly. Only confirm receipt when you have actually received your order. Abuse of the dispute system may result in account restriction.
• Provide accurate delivery details. Ensure your delivery address and contact information are correct so vendors can fulfill your order.
• Communicate respectfully. Coordinate delivery with vendors courteously and within reasonable hours.

Prohibited Conduct

The following are grounds for account suspension or removal from KasuMarketplace:

• Listing or selling counterfeit, stolen, or illegal goods
• Fraud, including fake orders, fake reviews, or identity misrepresentation
• Harassment, threats, or abuse toward other users or staff
• Circumventing platform payments (arranging off-platform transactions)
• Creating multiple accounts to evade restrictions
• Scraping, hacking, or attempting to access systems or data you are not authorized to access
• Manipulating ratings, reviews, order counts, or trending metrics

Enforcement

Violations of these guidelines may result in:

• Warning or temporary restriction
• Product listing removal
• Account suspension
• Permanent removal from the platform

We will generally attempt to contact you before taking serious action, except in cases involving illegal activity, imminent harm, or repeated violations. Suspended accounts may still have pending orders and disputes resolved, including any outstanding refunds or payouts.

Reporting Violations

If you see behavior that violates these guidelines, please report it through the Contact Us page (select "Report a problem") or email support@kasumarketplace.com.ng.